Shipments and returns
Delivery times are based on the time of actual delivery, which means from the time the goods have been dispatched. Delivery times do NOT include production time.
Your pack shipment
Packages are generally made and dispatched within 2 days after receipt of payment and are shipped via courier, Royal Mail or delivery service partners. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, these options are available during checkout.
If you choose a non tracked or signed service, then we are not liable for any loss of your item once it has left us for delivery and you will be responsible for claiming any compensation from the delivery companies involved.
Shipping fees include and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
All returns must be agreed prior to you returning the item(s). You will be responsible for the cost of return postage unless the return is due to our own fault.
We regret that we cannot accept returns for personalised goods under any circumstances where we are not at fault.